Refund And Return Policy
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@ourcityco.com.
Sale items (if applicable)
Sale items can be returned for exchange / store credit only. We do not offer refunds on any sale items.
Free returns are not available on any sale items.
Exchanges (if applicable)
We only replace items if they are defective, damaged or if you need a size change. Send us an email at orders@ourcityco.com and send your item to: Our City, 740 Hurronia Road, Unit #12, BARRIE ON L4N 6C6, Canada
Shipping
To return your product, you should mail your product to: Our City, 740 Hurronia Road, Unit #12, BARRIE ON L4N 6C6, Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
